Cisco VoIP and Collaboration Trainer's Blog (Dmytro Benda, CCSI#33268): October 2018

Welcome Message

Hello my dear reader,

Welcome to my blog, which is dedicated to Cisco technologies. On its pages we will talk about the limitless world of telephony and networking.

We will focus mostly on Cisco collaboration solutions and technologies. These are IP PBX based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, Cisco contact centers, Cisco Voice Gateways, etc. Also, I will introduce you the education news: Cisco authorized courses, my own developed training programs, our upcoming events, online learning.

If you have any questions regarding my posts, job or activities, please feel free to ask your questions. I will try to answer them when I have time.

If you are satisfied with the content of my blog, isn’t that worth a beer or coffee? Donations help me to continue supporting the blog and creating new posts here — things for which I spend hours of my free time! Thank you very much!

Sincerely, Dmytro Benda

Thursday, October 11, 2018

Cisco Unified Contact Center Express Advanced (UCCXA) Course

Dear colleagues, I would like to tell you about one very interesting advanced course for Cisco Unified Contact Center Express. It is called UCCXA. You can study both onsite and online on Cisco Webex. This course mainly covers additional advanced features and techniques when writing scripts for UCCX.

Saturday, October 6, 2018

How to access Agent Chat transcripts in Cisco UCCX

This week I have delivered Cisco UCCXD course in Kyiv, Ukraine. One of the topics discussed in this course wass the Agent Chat feature. During the lab my students asked me where the UCCX chat transcript (history) is stored and how they can access it. There are several ways to open UCCX chat transcript, and today we will talk about one of them.