Cisco Collaboration Blog by Dmytro Benda

Cisco demonstrated a similar pattern at Cisco Live Amsterdam 2026 in the session “Boosting Customer Experience with Flow Orchestration in We...

One of the most common questions I get when working with Autonomous AI Agents in Webex Contact Center is this: “How can I pass custom data f...

While working on a chat flow in Webex Connect Standalone, I ran into something that at first looked like a bug in my logic, but turned out t...

While testing an Autonomous AI Agent flow in Webex Connect, I ran into a small but annoying problem that is worth fixing early. The issue sh...

Hello everyone,  Today I would like to share a case, which happened at our customer UCCE recently. They tried to configure Ringing On No Ans...

In this short post I will explain you how to fix the issue, when the Supervisors can't send a text message to one of the monitored agent...

The problem description : Agents complain that when they login to their Webex Contact Center desktops, they can't use the digital channe...

Sometimes, when you develop an IVR application, there can be a challenge of adding Dial an Extension option to a voice menu ; i.e you have ...

Today I am going to share with you, my dear readers, some experience of working with Cisco cloud telephony - Cisco Webex Calling . One of my...

In many UCCX scripts a developer can meet a task to spell or pronounce some phrases from intermediate variables whose values are dynamical...