Wednesday, September 25, 2024

Agent doesn't go into Not Ready state (UCCE RONA)

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Hello everyone,  Today I would like to share a case, which happened at our customer UCCE recently. They tried to configure Ringing On No Ans...
Friday, December 22, 2023

Enabling chat between the Supervisor and the Agents (Cisco Webex Contact Center)

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In this short post I will explain you how to fix the issue, when the Supervisors can't send a text message to one of the monitored agent...
Saturday, December 2, 2023

Digital Channels are not enabled in the Agent Desktop (Cisco Webex Contact Center)

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The problem description : Agents complain that when they login to their Webex Contact Center desktops, they can't use the digital channe...
Monday, March 20, 2023

IVR Menu with Dial an Extension Option (Cisco Webex Contact Center)

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Sometimes, when you develop an IVR application, there can be a challenge of adding Dial an Extension option to a voice menu ; i.e you have ...
2 comments:
Friday, March 17, 2023

Why internal calls dialed by extensions fail in Cisco Webex Calling

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Today I am going to share with you, my dear readers, some experience of working with Cisco cloud telephony - Cisco Webex Calling . One of my...
Monday, October 31, 2022

Create Generated Prompt and Create Container Prompt Steps in UCCX Scripts

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In many UCCX scripts a developer can meet a task to spell or pronounce some phrases from intermediate variables whose values are dynamical...
Thursday, October 20, 2022

Saving Information to a Text File in UCCX Repository

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Being a Cisco Instructor, I often receive practical questions from my students and customers about some configurations of Cisco UC products....
1 comment:
Sunday, October 16, 2022

Understanding Cisco Voice Gateways - Part 4. Digital Voice Ports

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In the previous parts of our Cisco Voice Gateway story we identified what analog voice ports are. Also we talked about different types of ...
Tuesday, October 11, 2022

Understanding Cisco Voice Gateways - Part 3. Loop-start and Ground-start Signaling (FXS and FXO Ports)

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Now you already know what Cisco Voice Gateways are and which types of analog voice ports they can use. It is time to discuss signaling pro...
Thursday, September 29, 2022

Voice and DTMF input in UCCX Script with Nuance ASR

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Some days ago I helped one guy to solve his problem with the voice menu in his UCCX script. He had UCCX integrates with Nuance ASR and he wa...