Cisco VoIP and Collaboration Trainer's Blog (Dmytro Benda, CCSI#33268): March 2015

Welcome Message

Hello my dear reader,

Welcome to my blog, which is dedicated to Cisco technologies. On its pages we will talk about the limitless world of telephony and networking.

We will focus mostly on Cisco collaboration solutions and technologies. These are IP PBX based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, Cisco contact centers, Cisco Voice Gateways, etc. Also, I will introduce you the education news: Cisco authorized courses, my own developed training programs, our upcoming events, online learning.

If you have any questions regarding my posts, job or activities, please feel free to ask your questions. I will try to answer them when I have time.

If you are satisfied with the content of my blog, isn’t that worth a beer or coffee? Donations help me to continue supporting the blog and creating new posts here — things for which I spend hours of my free time! Thank you very much!

Sincerely, Dmytro Benda

Sunday, March 1, 2015

Calling Number on Agent's Phone Display (UCCX)

Hi all,

A few days ago I answered a question from a reader of the blog regarding the problem of displaying Caller ID on UCCX agent's phone. The problem was like that: at the time of an incoming call to the agent, its Cisco Agent Desktop (CAD) displays the correct Calling number of the caller; but the agent's IP phone shows the number of IVR-port. After the agent answers, the phone shows the right CLID, ie the number of the caller. Strange? Indeed! Is it possible to change this behavior and to see the right CLID on both CAD and the IP Phone before agent's answer?