Good evening!
The last week I delivered UCCXD 4.0 Cisco course. In the topology, I decided to replace UCCX 8.0 with 9.0.2. Actually, there were no special problems with the new version, however, on the course, we suddenly encountered the problem that the recording of agent conversations initiated from the supervisor desktops or from the agent desktops did not work. At the same time, monitoring of the agent line worked perfectly!!! In this post I will describe the symptoms of the problem and its solution.
