Cisco VoIP and Collaboration Trainer's Blog (Dmytro Benda, CCSI#33268): May 2013

Welcome Message

Hello my dear reader,

Welcome to my blog, which is dedicated to Cisco technologies. On its pages we will talk about the limitless world of telephony and networking.

We will focus mostly on Cisco collaboration solutions and technologies. These are IP PBX based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, Cisco contact centers, Cisco Voice Gateways, etc. Also, I will introduce you the education news: Cisco authorized courses, my own developed training programs, our upcoming events, online learning.

If you have any questions regarding my posts, job or activities, please feel free to ask your questions. I will try to answer them when I have time.

If you are satisfied with the content of my blog, isn’t that worth a beer or coffee? Donations help me to continue supporting the blog and creating new posts here — things for which I spend hours of my free time! Thank you very much!

Sincerely, Dmytro Benda

Wednesday, May 8, 2013

Checking the status of component processes in UCCE 9.0

Good afternoon,

In previous versions (up to 8.5) of the Cisco Contact Center Enterprise (UCCE), the status of all running processes related to the operation of installed and activated system components, such as Router, Logger, PG, CTI Server, CTI OS, could be seen in the Windows server's taskbar. This made it easy and quick to evaluate how a particular process was working, to see the exchange of events and messages, which facilitated troubleshooting.

However, since version 8.5, Cisco has abandoned this - the processes are no longer displayed in the taskbar. Now how to see the status of running UCCE processes?

Wednesday, May 1, 2013

A sample prompt recording script for UCCX

Good morning!

As you know, scripting for UCCX or Cisco IP IVR always requires some pre-recorded wav files. These are all kinds of greetings, instructions for performing certain actions, voice menus, etc. Typically, these wav files are recorded with an external sound editor and then uploaded to the UCCX / IP IVR repository.

However, you can record audio messages and save them directly to the repository using the UCCX / IP IVR itself, i.e. with the help of a script. The user calls to the application, and then the application plays the instructions for recording. The user pronounces the required phrase, it is recorded and placed in the repository. This post describes how to make such a script for prompt recording.