Cisco Collaboration Blog by Dmytro Benda: April 2015

Welcome Message

Welcome to my blog about Cisco Collaboration, voice, and contact center technologies.

I’m Dmytro Benda, a Cisco instructor (CCSI#33268) and collaboration specialist. Here I share practical articles, lab notes, configuration tips, and troubleshooting ideas based on real work with Cisco Unified Communications Manager, Unified CME, gateways, CUBE, and contact center solutions.

This blog is for engineers, students, and anyone working with Cisco collaboration technologies who wants clear technical content and real-world examples. I also post updates about Cisco training, my own courses, and upcoming learning activities.

If you have a question related to a post, a technology covered here, or Cisco training, feel free to get in touch.

Tuesday, April 28, 2015

UCCX 10.5 Client Configuration Tool Error

Good morning,

Yesterday I had an issue with CAD installation for UCCX 10.5. As you know before installing CAD on Windows PC it is necessary to run Client Configuration Tool. However, when we run it on Windows 7 PC, we received an error "Default entry: Awaiting return value from uploader.exe" and the execution of Client Configuration Tool stopped.

The solution is here. This problem was caused by Java. As far as our PCs update their Java all the time, they had the newest Java, of course. In order to solve the issue we uninstalled current Java on this PC first, then Java version 1.7 Update51 was installed. Super! Now our Client Configuration Tool was executed without any errors, and we could run CAD installation then.

Hope my advise will help you, if you face this problem in your UCCX.