Some days ago I helped one guy to solve his problem with the voice menu in his UCCX script. He had UCCX integrates with Nuance ASR and he was asked to provide a menu with both voice and DTMF input in his UCCX Script. Let me show you, how it can be configured.
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Sincerely, Dmytro Benda
Thursday, September 29, 2022
Sunday, September 25, 2022
Recently, we talked with you about using Python for network programming. Let me share you an simple example of a Python script, which helps me a lot in my work. Before every course the trainers have to check the lab operation. The next week I will deliver the CCEA (Cisco Contact Center Enterprise Administration) course to seven students, and every student will use his individual lab pod. In the pod there are 13 virtual machines and hardware devices. Before we start the course I have to be sure that all VM are accessible through the network, so I have to connect to every lab pod and ping all the VMs and devices there. Of course, I can do it manually, however, it is time consuming. Let's use Python to automate this and save our time.
Friday, September 23, 2022
Today we are going to continue our conversation about Cisco Voice Gateways. In the beginning we defined what the voice gateways are, and now it is time to see how we can connect our VoIP infrastructure to traditional analog lines or devices. Yes, it is 2022, however the analog connections are still implemented. That's why you have to know how to use analog voice ports on your voice gateways.
Sunday, September 18, 2022
This post I'd like to write mostly for myself as a reminder, because I have to deal with such a situation very often during the labs on our Cisco UC courses. Unfortunately I always forget the CUCM CLI commands and have to search them in the net 😀. The problem is that the students enter wrong passwords for the CUCM CM Administration account several times, and the CUCM simply locks the administrator account after unsuccessful attempts. Then it is not possible to enter the CM Administration for some time. Let's see how we can unlock the account (we use CUCM 12.5).
Wednesday, September 14, 2022
The previous topic about Caller ID issues on Cisco FXO ports was of interest to many readers, and that's why I decided to write series of posts about Cisco Voice Gateways for beginners. I see in our classes that the Voice Gateways are always a kind of a "dark horse" to our students, especially when we talk about traditional telephony interfaces, so let's talk about these devices in more detail.
Saturday, September 3, 2022
Sunday, August 21, 2022
Let's continue our conversation about collecting logs for Cisco Contact Center Enterprise (CCE). In the first part of the story we saw, how to retrieve the logs with Diagnostic Framework Portico. Now it is time to show you, how you can do it more effectively with Cisco Real Time Monitoring Tool (RTMT). Almost everyone knows that RTMT is used to monitor and trace Cisco appliance based servers such as CUCM, CUC, UCCX, CUIC. But is it possible to use RTMT with Windows based CCE VMs? Let's see how it works right now.
Thursday, August 18, 2022
In the beginning of 2022 we discussed how to collect Cisco Contact Center Enterprise logs with Diagnostic Framework Portico. From time to time my students and customers face the issue when they can't open the Diagnostic Framework Portico web-page. So they try to lunch it from CCE Tools folder or just simply type the link of the Portico's page in browser, however, the page doesn't appear.
Thursday, August 11, 2022
When the engineers deploy Cisco UCCX or Cisco Unity Connection and integrate such system with Cisco Unified Communications Manager (CUCM), one of the common task is to configure so called CUCM AXL User credentials. Of course, the guys, who do such an integration for the first time in their life, wonder what the AXL really is. Today I will provide your some knowledge about CUCM AXL.
Tuesday, August 9, 2022
The era in which a network engineer only had to manage or configure one device at a time is quickly disappearing. With the growth of network devices, the adoption of cloud, and the desire of companies to be more flexible for a competitive edge in their market, the old ways of performing network management do not work anymore.
If you examine the way devices have been managed for 20 years, you can see that there has been no good way to manage machine-to-machine communication with the network. Usually, device configuration by network engineers generally looked like the process below: