Welcome Message

Welcome to my blog about Cisco Collaboration, voice, and contact center technologies.

I’m Dmytro Benda, a Cisco instructor (CCSI#33268) and collaboration specialist. Here I share practical articles, lab notes, configuration tips, and troubleshooting ideas based on real work with Cisco Unified Communications Manager, Unified CME, gateways, CUBE, and contact center solutions.

This blog is for engineers, students, and anyone working with Cisco collaboration technologies who wants clear technical content and real-world examples. I also post updates about Cisco training, my own courses, and upcoming learning activities.

If you have a question related to a post, a technology covered here, or Cisco training, feel free to get in touch.

Showing posts with label Training. Show all posts
Showing posts with label Training. Show all posts

Tuesday, August 9, 2022

Python for Network Programming

The era in which a network engineer only had to manage or configure one device at a time is quickly disappearing. With the growth of network devices, the adoption of cloud, and the desire of companies to be more flexible for a competitive edge in their market, the old ways of performing network management do not work anymore.

If you examine the way devices have been managed for 20 years, you can see that there has been no good way to manage machine-to-machine communication with the network. Usually, device configuration by network engineers generally looked like the process below:

Saturday, July 30, 2022

CVP Scripting Part 1 (CVPS1) Course at Knowledge Club Slovakia

Many people, who work with Cisco UCCE/PCCE, ask me questions about developing IVR applications for  CVP VXML Server. These are so called Call Studio (or just Studio) Applications. In order to provide all the answers, several years ago I created my own developed CVP Scripting Part 1 (CVPS1) course. The course was presented by Knowledge Club Slovakia for CVP Admins in order to provide the additional information about developing VXML Call Studio projects. We will be happy to assist you, for your corporate customers or individuals who are interested in all CCE Solutions. And today I'm going to share some information about this training to you.

Thursday, October 11, 2018

Cisco Unified Contact Center Express Advanced (UCCXA) Course

Dear colleagues, I would like to tell you about one very interesting advanced course for Cisco Unified Contact Center Express. It is called UCCXA. You can study both onsite and online on Cisco Webex. This course mainly covers additional advanced features and techniques when writing scripts for UCCX.

Saturday, September 29, 2018

Cisco Unified Intelligence Center and CVP Reporting Server Integration Example

Greetings to everyone! I decided to write this post as a small addition to the Cisco DUIC course. This course discusses Cisco Unified Intelligence Center (CUIC), which provides reports for Cisco contact center products. The course describes the integration of CUIC and UCCE quite well, but there is a very small amount of information about how to configure CUIC for CVP reports. Let's discuss it now.

Tuesday, December 13, 2011

Мой ученик - Александр Левичев


Александр Левичев
Доброго времени суток всем! :)

Сегодня я бы хотел рассказать о своем воспитаннике, инструкторе Cisco (CCSI#33991) "Центра Знаний" - Александре Левичеве. Александр вместе со мной работает в таком непростом направлении как Unified Comminications.

Началось все с того, что "Центр Знаний" в начале 2011 года проводил программу по подготовке собственных молодых специалистов-инструкторов. Был проведен конкурсный отбор, в результате которого к участию в программе допускались самые лучшие ребята по техническим знаниям и по презентационным навыкам. В их числе был и Александр, который сразу обратил на себя внимание имеющимися практическими навыками по работе с коммутаторами и маршрутизаторами Cisco, и знаниями на уровне CCNA. Александру не составило большого труда быстро освоить базовые курсы Cisco и подтвердить свои знания, первым из группы сдав экзамен и получив официальную сертификацию CCNA.