Voice and DTMF input in UCCX Script with Nuance ASR

Some days ago I helped one guy to solve his problem with the voice menu in his UCCX script. He had UCCX integrates with Nuance ASR and he was asked to provide a menu with both voice and DTMF input in his UCCX Script. Let me show you, how it can be configured. 

Pinging Multiple IP addresses with Python

Recently, we talked with you about using Python for network programming. Let me share you an simple example of a Python script, which helps me a lot in my work. Before every course the trainers have to check the lab operation. The next week I will deliver the CCEA (Cisco Contact Center Enterprise Administration) course to seven students, and every student will use his individual lab pod. In the pod there are 13 virtual machines and hardware devices. Before we start the course I have to be sure that all VM are accessible through the network, so I have to connect to every lab pod and ping all the VMs and devices there. Of course, I can do it manually, however, it is time consuming. Let's use Python to automate this and save our time.

Understanding Cisco Voice Gateways - Part 2. Analog Voice Ports

Today we are going to continue our conversation about Cisco Voice Gateways. In the beginning we defined what the voice gateways are, and now it is time to see how we can connect our VoIP infrastructure to traditional analog lines or devices. Yes, it is 2022, however the analog connections are still implemented. That's why you have to know how to use analog voice ports on your voice gateways. 

Unlock CUCM Application Administration account

This post I'd like to write mostly for myself as a reminder, because I have to deal with such a situation very often during the labs on our Cisco UC courses. Unfortunately I always forget the CUCM CLI commands and have to search them in the net 😀. The problem is that the students enter wrong passwords for the CUCM CM Administration account several times, and the CUCM simply locks the administrator account after unsuccessful attempts. Then it is not possible to enter the CM Administration for some time. Let's see how we can unlock the account (we use CUCM 12.5).

Understanding Cisco Voice Gateways - Part 1

The previous topic about Caller ID issues on Cisco FXO ports was of interest to many readers, and that's why I decided to write series of posts about Cisco Voice Gateways for beginners. I see in our classes that the Voice Gateways are always a kind of a "dark horse" to our students, especially when we talk about traditional telephony interfaces, so let's talk about these devices in more detail. 

Caller ID doesn't work at FXO port on Cisco Voice Gateway

This morning I participated in a discussion on Cisco Community about a problem with Caller ID on FXO port. And this discussion reminded me my recent experience with a similar problem, which one of my customer faced in his Cisco PSTN voice gateway. It was new configuration for a voice gateway in a small branch office. The symptoms of the issue were exactly the same - he couldn't see any Caller ID (Calling Number) on his Cisco IP phones, when the call arrived to FXO ports of the gateway (they used H323 signaling). However, when he connected a traditional analog phone to the PSTN line, the phone showed the Caller ID without any problems. It was new configuration for a voice gateway in a small branch office.