Webex AI Agent Website Knowledge Base: How to Use Website Content for Customer Self-Service

One of the most useful recent updates in Webex AI Agent Studio is the ability to use website pages as a knowledge source for an autonomous AI agent. Cisco announced web URLs as a knowledge source on April 9, 2026, and documents website sources as a supported source type in the Knowledge section of AI Agent Studio.

Webex Connect Receive Node Triggered by Typing Indicators

While working on a chat flow in Webex Connect Standalone, I ran into something that at first looked like a bug in my logic, but turned out to be behavior tied to how the Receive node handles input events. Btw, the same problem may happen if you try to build a Webex Connect flow in Webex CC from scratch. 

Webex Connect Append Conversation Fails with Quotation Marks

While testing an Autonomous AI Agent flow in Webex Connect, I ran into a small but annoying problem that is worth fixing early.

The issue shows up in the Append Conversation node. If the AI Agent sends back text that contains quotation marks, the flow may fail instead of continuing normally. At first glance it looks strange, because the bot response itself is valid text, but the node does not always handle those quotes cleanly.