CVP Scripting Part 1 (CVPS1) Course at Knowledge Club Slovakia

Many people, who work with Cisco UCCE/PCCE, ask me questions about developing IVR applications for  CVP VXML Server. These are so called Call Studio (or just Studio) Applications. In order to provide all the answers, several years ago I created my own developed CVP Scripting Part 1 (CVPS1) course. The course was presented by Knowledge Club Slovakia for CVP Admins in order to provide the additional information about developing VXML Call Studio projects. We will be happy to assist you, for your corporate customers or individuals who are interested in all CCE Solutions. And today I'm going to share some information about this training to you.

In this course, you will be able to learn the main aspects of the VXML scripting at CVP comprehensive and standalone deployment model. Also you will gain an understanding of Cisco Unified CVP operations, basic CVP Scripting and troubleshooting. With hands-on labs, you will know how to create different VXML Call Studio applications using best practices. 

The students will learn how to make their own new Call Studio Projects, how to validate, deploy and debug them. There is a strong emphasis on lab oriented tasks for learners to design and verify Cisco Unified Call Studio Projects. The students are expected to troubleshoot and resolve any issues that arise during the labs.

So if you want to understand from scratch how to create Studio Applications, how the CVP Comprehensive Model call flow works, what are variables in Studio and how to use them, Elements, Hot Links and many other related stuff - then this course is for you.

We offer this five day course at a very attractive price. The training is available either onsite (in the classroom in Bratislava, Slovakia) or online (via Cisco Webex). If you are ready to attend this class please contact me directly via the CONTACT ME form in this blog, or you can write us the email to sales@knowledgeclub.eu and we will be happy to assist you with your request. 

Here comes the course index (almost all the lessons include hands-on labs):

Lesson 1. What is CVP? CVP Solution Overview.

• CVP Overview
• CVP Components
• CVP Comprehensive Model Call Flow (with ICM)

Lesson 2. Making VXML projects with Cisco Unified Call Studio

• Call Studio Overview
• VXML Project Properties
• Importing / Exporting VXML Projects
• Call Studio Basics
• Deploying Call Studio Projects on CVP VXML Server

Lesson 3. Using Call Studio Native Elements

• Element Properties Overview 
• VoiceXML Properties
• Understanding Variables
• Audio Element
• Digit / Digit with Confirm, Number / Number with Confirm Elements
• Form Element
• Menu Elements
• Flag Element
• Decision Element
• Action Element
• Counter Element
• CVP Subdialog Return Element
• Sending data from/to ICM

Lesson 4. Using Customized Call Studio Elements

• *.java to *.jar Conversion via Call Studio
• Installing *.jar Files at Call Studio and CVP VXML Server

Lesson 5. Integration with MS SQL Database 

• JNDI Configuration
• Database Lookup Element
• Processing Multiple MS SQL Queries
• Using of Built-in Functions at the ICM
• Working with multiple pages at Call Studio. Connectors
• Hotlinks & Hotevents

Lesson 6. Post Call Survey at UCCE

• Enabling Post Call Survey at ICM
• Configuring CVP Dialed Patterns 
• ICM and CVP Call Studio Sample Scripts for Post Call Survey
• Record Element
• Email Element
• Math Element

Lesson 7. Subflows, Subdialogs, Multi-language Call Studio Application and Transfer to Another VXML Application

• Using Subflows in Call Studio projects
• Subdialog Invoke
• Creating a Multilanguage Call Studio Application
• Transfer control from one application to another via Application Transfer

Lesson 8. Troubleshooting, Administration and Logs

• General troubleshooting tips
• Using logs for Studio applications troubleshooting
• Using the Studio Debugger to test applications within Studio
• Using Studio Documenter to print Visio-like diagrams of the application

Lesson 9. Super Lab

• Creating a Customer Support Call Studio project. 

Lesson 10. Courtesy Callback (optional lesson if we have time)

• Courtesy Callback basics
• Courtesy Callback call flow
• Courtesy Callback configuration 
• Sample Courtesy Callback enabled ICM script 

We will be happy to see you among our students and share our knowledge to you!