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Welcome to my blog about Cisco Collaboration, voice, and contact center technologies.

I’m Dmytro Benda, a Cisco instructor (CCSI#33268) and collaboration specialist. Here I share practical articles, lab notes, configuration tips, and troubleshooting ideas based on real work with Cisco Unified Communications Manager, Unified CME, gateways, CUBE, and contact center solutions.

This blog is for engineers, students, and anyone working with Cisco collaboration technologies who wants clear technical content and real-world examples. I also post updates about Cisco training, my own courses, and upcoming learning activities.

If you have a question related to a post, a technology covered here, or Cisco training, feel free to get in touch.

Saturday, May 12, 2012

Using Unified Messaging on Cisco UC500 Series Devices

Good morning!

Among Cisco products and solutions for small businesses, you can find the integrated devices - so called UC500 series. These devices can be described as "all in one box", i.e. in one physical device the functionality of several devices is presented. UC500 series devices, depending on the modification, usually have the functionality of a PoE switch, router, firewall, wireless access point and IP PBX, consisting of CUCME and a built-in CUE voice mail module. Thus, UC500 is the optimal solution in terms of price-quality for small offices.

In this post, I will tell you how to use the Unified Messaging feature on those devices. This feature allows you to receive and listen to voice mail messages using a regular E-mail client (MS Outlook, The Bat and others). This is done by connecting via IMAP protocol to the UC500 (in our example, we will use the UC520), or rather, to the built-in CUE voice mail module.