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Welcome to my blog about Cisco Collaboration, voice, and contact center technologies.

I’m Dmytro Benda, a Cisco instructor (CCSI#33268) and collaboration specialist. Here I share practical articles, lab notes, configuration tips, and troubleshooting ideas based on real work with Cisco Unified Communications Manager, Unified CME, gateways, CUBE, and contact center solutions.

This blog is for engineers, students, and anyone working with Cisco collaboration technologies who wants clear technical content and real-world examples. I also post updates about Cisco training, my own courses, and upcoming learning activities.

If you have a question related to a post, a technology covered here, or Cisco training, feel free to get in touch.

Saturday, July 25, 2015

UCCE & CVP: Send To VRU Problem in ICM scripts

Yesterday I faced a fairly common problem that occurs when ICM scripts are created. This problem is very common in deployments where ICM integrates with CVP. When a call comes an ICM script and the script comes to Send To VRU node, it gets to an unsuccessful terminal of Send To VRU, i.e. in fact this node does not process correctly, and the caller hears either busy tone, or the system error message.