Cisco Collaboration Blog by Dmytro Benda: March 2026

Welcome Message

Welcome to my blog about Cisco Collaboration, voice, and contact center technologies.

I’m Dmytro Benda, a Cisco instructor (CCSI#33268) and collaboration specialist. Here I share practical articles, lab notes, configuration tips, and troubleshooting ideas based on real work with Cisco Unified Communications Manager, Unified CME, gateways, CUBE, and contact center solutions.

This blog is for engineers, students, and anyone working with Cisco collaboration technologies who wants clear technical content and real-world examples. I also post updates about Cisco training, my own courses, and upcoming learning activities.

If you have a question related to a post, a technology covered here, or Cisco training, feel free to get in touch.

Sunday, March 29, 2026

Fixing the Append Conversation Quote Issue in Webex Connect (Webex CC)

While testing an Autonomous AI Agent flow in Webex Connect, I ran into a small but annoying problem that is worth fixing early.

The issue shows up in the Append Conversation node. If the AI Agent sends back text that contains quotation marks, the flow may fail instead of continuing normally. At first glance it looks strange, because the bot response itself is valid text, but the node does not always handle those quotes cleanly.