Cisco Unified Contact Center Express Advanced (UCCXA) Course

Dear colleagues, I would like to tell you about one very interesting advanced course for Cisco Unified Contact Center Express. It is called UCCXA. You can study both onsite and online on Cisco Webex. This course mainly covers additional advanced features and techniques when writing scripts for UCCX.

How to access Agent Chat transcripts in Cisco UCCX

This week I have delivered Cisco UCCXD course in Kyiv, Ukraine. One of the topics discussed in this course wass the Agent Chat feature. During the lab my students asked me where the UCCX chat transcript (history) is stored and how they can access it. There are several ways to open UCCX chat transcript, and today we will talk about one of them.

Cisco Unified Intelligence Center and CVP Reporting Server Integration Example

Greetings to everyone! I decided to write this post as a small addition to the Cisco DUIC course. This course discusses Cisco Unified Intelligence Center (CUIC), which provides reports for Cisco contact center products. The course describes the integration of CUIC and UCCE quite well, but there is a very small amount of information about how to configure CUIC for CVP reports. Let's discuss it now.

SSL Issue (CVP OAMP to Call Server Connection)

Recently, one of our customers complained to us about the "unusual" problem from his point of view, which he met in the Cisco Voice Portal (CVP). When he tried to save changes for the Call Server configuration, the Web Management Console (OAMP) returned the following error:

Call Server device with IP Address: <x.x.x.x> and Hostname: <server1> operation failed. Device could not be reached because of a failure in negotiating security certificates. Please refer to documentation for configuring security before trying the operation again.

CredSSP Encryption Oracle Remediation error when using RDP

When working with Cisco UCCE and its components, you often need to remotely connect to one or another system component via Remote Desktop Protocol (RDP). Sometimes the RDP session is not established, and the CredSSP Encryption Oracle Remediation error is issued. Let's see how it can be fixed.

SIP Dialer doesn't make outbound calls (UCCE)

When setting up the Outbound Option for UCCE, you often have to deal with the situation when SIP Dialer does not make outbound calls in agent-based campaigns, although all the settings seem to have been done correctly. Of course, the reasons for such behavior of the Dialer can be completely different, because the deployment of this function is quite complicated. In this article, let's look at one of these reasons, which is related to SIP PING.