Profile Photos for CUPC / Jabber

Good afternoon,

In my newpost, I want to talk about how to add user avatars (profile photos) for CUPC or Jabber centrally. Using these communicators becomes much more interesting and more convenient if we visually see a photo of our contact. But not everyone knows how to make avatars to be displayed on your device. This is what we will talk about in the next few minutes.

CUCM Call Routing Based on Calling Number

Good day,

Today's post will focus on the subject, which have been increasingly interested in by my students and blog readers. We will talk about how to route the call in CUCM depending on the calling number. This problem arises, typically, in situations where you want to block incoming calls from certain numbers, or, vise versa, to allow incoming calls only from certain numbers and all other call must be denied. Consider, for example, that the second task, ie, let's deny all incoming calls, except calls from certain numbers.

Checking the status of component processes in UCCE 9.0

Good afternoon,

In previous versions (up to 8.5) of the Cisco Contact Center Enterprise (UCCE), the status of all running processes related to the operation of installed and activated system components, such as Router, Logger, PG, CTI Server, CTI OS, could be seen in the Windows server's taskbar. This made it easy and quick to evaluate how a particular process was working, to see the exchange of events and messages, which facilitated troubleshooting.

However, since version 8.5, Cisco has abandoned this - the processes are no longer displayed in the taskbar. Now how to see the status of running UCCE processes?

A sample prompt recording script for UCCX

Good morning!

As you know, scripting for UCCX or Cisco IP IVR always requires some pre-recorded wav files. These are all kinds of greetings, instructions for performing certain actions, voice menus, etc. Typically, these wav files are recorded with an external sound editor and then uploaded to the UCCX / IP IVR repository.

However, you can record audio messages and save them directly to the repository using the UCCX / IP IVR itself, i.e. with the help of a script. The user calls to the application, and then the application  plays the instructions for recording. The user pronounces the required phrase, it is recorded and placed in the repository. This post describes how to make such a script for prompt recording.

Problem with recording agent conversations on UCCX 9.0

Good evening!

The last week I delivered UCCXD 4.0 Cisco course. In the topology, I decided to replace UCCX 8.0 with 9.0.2. Actually, there were no special problems with the new version, however, on the course, we suddenly encountered the problem that the recording of agent conversations initiated from the supervisor desktops or from the agent desktops did not work. At the same time, monitoring of the agent line worked perfectly!!! In this post I will describe the symptoms of the problem and its solution.

CUCM SIP-trunk to ITSP (via CUBE) basic configuration

Good day,

Many of my readers and students are very interested in the topic of how to connect their CUCM to IP telephony service provider via SIP-trunk. This topic is very relevant, as more and more providers offer SIP services and connections, in addition to traditional E1 or BRI lines. This post will discuss the basic settings for SIP-trunks (i.e. without DTMF, fax settings, transfers, etc.).

Firmware Upgrade for Cisco IP Phones (CUCM)

Good morning!

I wanted to write this post long ago, however I was extremely busy and did not get around to take the required screenshots. And when preparing for the next course, I had to upgrade the firmware on our lab phones. So it became possible to write about what needs to be done on CUCM to update / change firmware. The procedure is quite simple.

CUCM 9.0 - How to install licenses

Hello!

Today we'll talk about how licenses for CUCM 9.0 are installed. Since the process in the new version differs significantly from earlier predecessors, I will give the entire installation procedure with screenshots taken from our lab CUCM.

CUCM 9.0 - Pause when dialing a number with the Speed Dials keys.

Good morning!

The festive New Year's fireworks have died down, and working days are coming again. :) I decided to start 2013 with a small article devoted to the problem of inserting a pause in extension dialing when calling from CUCM to, for example, your PSTN.

Quite often, on various forums, the question was discussed - how to implement automatic extension dialing on CUCM? Suppose a CUCM user calls a company where not all employees have direct incoming DID numbers. Instead, the call arrives at the company's general number, and then the auto-attendant or DISA function is triggered and prompts you to dial the employee's extension in DTMF mode. In manual dialing, this can be done without problems, but what about the speed dial buttons on Cisco IP phones? How to pause for them while playing the auto-attendant greeting or, in the simplest case, while establishing a connection with the called PBX?