Hi folks,
Today we are talking about how to set up Presence feature on the CUCME (Call Manager Express). Presence allows a user (watcher) to monitor the real-time status of another user at a directory number or SIP URI from the device of the watcher. Before making a call, one can visually see whether the other party is busy or whether it is free. Viewing the status of the DN can be configured for speed-dial buttons (Speed Dials) or for call lists (Placed Calls, Missed Calls, Personal and Corporate Directories). Moreover, you can also view subsriber's status of the remote PBX. It is possible if you have a trunk with SIP signaling between those PBXs.
ДFor Cisco Call Manager and Call Manager Express, there are three status of lines:
- Phone line is free, and the speed dial button lamp is off, speed dial and call list icons are displayed as a phone on-hook;
- Extension is busy, a the speed dial button lamp is red, and on the other hand speed dial and call list icons are displayed as a phone off-hook;
- Line status is unknown, phone is not registered or viewing its status is prohibited. In this case, the speed dial button lamp is off, but the icon looking like small cubes is displayed.
To configure Presence on CUCME do the following:
1. Enable Presence in sip-ua:
sip-ua
presence enable
2. Globally enable Presence feature for Call Lists:
presence
presence call-list
3. Allow watching status of SCCP/SIP directory numbers:
ephone-dn 1
allow watch
!
voice register dn 1
allow watch
4. Allow Presence in Call Lists:
ephone 1
presence call-list
!
voice register pool 1
presence call list
5. Configure a speed-dial button which watches required DN status (BLF - Busy Lamp Field):
ephone 1
blf-speed-dial 1 3001 label Sales
!
voice register pool 1
blf-speed-dial 1 3001 label Sales
6. For watching lines status of the remote PBX (for example, CUCM) add following commands (assume that the remote PBX has all necessary settings for Presence):
presence
server 177.1.10.10 - IP-address of the remote PBX
allow subscribe
watcher all
Have a nice Sunday!
Today we are talking about how to set up Presence feature on the CUCME (Call Manager Express). Presence allows a user (watcher) to monitor the real-time status of another user at a directory number or SIP URI from the device of the watcher. Before making a call, one can visually see whether the other party is busy or whether it is free. Viewing the status of the DN can be configured for speed-dial buttons (Speed Dials) or for call lists (Placed Calls, Missed Calls, Personal and Corporate Directories). Moreover, you can also view subsriber's status of the remote PBX. It is possible if you have a trunk with SIP signaling between those PBXs.
ДFor Cisco Call Manager and Call Manager Express, there are three status of lines:
- Phone line is free, and the speed dial button lamp is off, speed dial and call list icons are displayed as a phone on-hook;
- Extension is busy, a the speed dial button lamp is red, and on the other hand speed dial and call list icons are displayed as a phone off-hook;
- Line status is unknown, phone is not registered or viewing its status is prohibited. In this case, the speed dial button lamp is off, but the icon looking like small cubes is displayed.
To configure Presence on CUCME do the following:
1. Enable Presence in sip-ua:
sip-ua
presence enable
2. Globally enable Presence feature for Call Lists:
presence
presence call-list
3. Allow watching status of SCCP/SIP directory numbers:
ephone-dn 1
allow watch
!
voice register dn 1
allow watch
4. Allow Presence in Call Lists:
ephone 1
presence call-list
!
voice register pool 1
presence call list
5. Configure a speed-dial button which watches required DN status (BLF - Busy Lamp Field):
ephone 1
blf-speed-dial 1 3001 label Sales
!
voice register pool 1
blf-speed-dial 1 3001 label Sales
6. For watching lines status of the remote PBX (for example, CUCM) add following commands (assume that the remote PBX has all necessary settings for Presence):
presence
server 177.1.10.10 - IP-address of the remote PBX
allow subscribe
watcher all
Have a nice Sunday!
Большое спасибо за статью!
ReplyDeleteМожно вопрос, есть ли возможность на CME настроить презенс телефонов удаленного CUCM , если между ними настроен ISL trunk? И второй вопрос, можно ли как-то подключить на CME корпоративный справочник удаленного CUCM с ISL trunk?
Добрый день,
ReplyDeleteПо поводу корпоративного справочника, то думаю, что возможности импорта нет. Презенс удаленных телефонов между ССМ и ССМЕ можно настроить только, если между ними SIP-транк.
ISL-транк - это не телефонный термин. Это транк между коммутаторами Cisco. Уточните, пожалуйста, какой все же тип сигнализации у вас между ССМ и ССМЕ. Если они соединены друг с другом по IP, то обычно используется H323 или SIP.
Спасибо Вам за ответ. Я не корректно написал. Имел ввиду intercluster trunk между CCM и CCME. Спасибо Вам за помощь людям:-)
DeleteЗдравствуйте Дмитрий. Спасибо за ваш труд! А подобные вещи сделать на CUCM? Или это уже где-то было и я просмотрел?
ReplyDeleteДобрый день, Родион!
DeleteДа, на CUCM такая функция тоже есть. Она называется CUCM Native Presence.
Дима, здорово! Манера изложения - в пример молодым)
ReplyDeleteСаша, спасибо за отзыв!
Deleteспасибо за доступный мануал, особенно за простоту изложения
ReplyDeleteСпасибо за статью, очень помогла
ReplyDeleteможно еще вопрос, а можно ли на кнопке blf-speed-dial организовать перехват вызова? (CME)
Костя, я уже очень давно не конфигурил CME, если честно. Быстрый поиск показал, что, вроде как, это и возможно, однако, данная функция на СМЕ может работать не совсем корректно. Посмотрите эдесь:
Deletehttps://communities.cisco.com/thread/38562?start=0&tstart=0
Если кто-то из читателей блога настраивал подобный перехват на СМЕ, то, пожалуйста, поделитесь опытом и помогите коллеге.
Приветствую!
ReplyDeleteПодскажите пожалуйста, можно ли отслеживать с помощью BLF хант группу?
Нельзя. Cisco Unified Communications Manager rejects BLF presence requests to a directory number that is associated with a hunt pilot.
Deletehttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/featureConfig/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115_chapter_0100110.html